Privacy Policy

Introduction

Upstate Tee House is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, create an account, join as a member, or book tee times at our 24/7 indoor golf club.

Upstate Tee House operates a member-based indoor golf facility. Members reserve tee time sessions and manage their memberships on this website.

Information We Collect

We may collect the following types of personal information from you:

  • Contact and account information: Your name, email address, phone number, and login credentials when you register, create an account, join as a member, or communicate with us.
  • Tee time and booking information: The date, time, duration, simulator bay reserved, and related booking history.
  • Payment information: Billing details needed to pay for a membership subscription or booking. Card numbers and payment credentials are collected and processed securely by Stripe; we do not store full payment card numbers on our servers.
  • Website usage information: Pages visited, time spent on the site, device and browser type, general location, and referral source, collected through Google Analytics cookies and similar technologies.

How We Collect Information

We may collect your information in the following ways:

  • Account, membership, and booking: When you register, log in, sign up for a membership, or book a tee time on our website.
  • Payments: When you pay for a membership subscription or booking on this website, Stripe collects the payment information needed to complete the transaction.
  • Communication: When you contact us by email, phone, or through the website.
  • Website visits: Automatically through Google Analytics when you browse our website.

How We Use Your Information

We may use your information for the following purposes:

  • Account and tee time management: To create your account, manage memberships, reserve bays, confirm bookings, and run the tee time schedule.
  • Payments: To process membership subscriptions and payments on this website through Stripe.
  • Communication: To send booking confirmations, membership notices, schedule updates, and customer support messages. We may also send promotional updates; you can opt out of marketing communications at any time.
  • Tee time schedule: To show upcoming bookings to other logged-in members so they can see which bays are scheduled.
  • Website improvement: To improve our website, facility, and member experience, including through Google Analytics reporting.

Disclosure of Your Information

We may disclose your information to:

  • Our staff: To operate the facility, honor your bookings, and provide member assistance.
  • Other logged-in members: Your first name and last-name initial (e.g., “Jane D.”) are visible on the tee time schedule to other members who are logged in. Your full last name, email address, phone number, and payment details are never displayed on the schedule.
  • Stripe, Inc.: To securely process payments and subscriptions on this website.
  • Google LLC: To provide Google Analytics reporting.
  • Other service providers: Such as email delivery or website hosting providers, only as necessary to operate the site.
  • Law enforcement: If required by law, regulation, or legal process, or to protect our rights, safety, or the rights of others.

Tee Time Schedule

When you book a tee time, that booking appears on the tee time schedule for other members who are logged in to the website. The schedule shows your first name and the first letter of your last name (for example, “Jane D.”), along with the date, time, duration, and bay. It does not display your full last name, email address, phone number, or payment details to other users. This limited name display helps members see bay availability without sharing more personal information than needed.

Payments (Stripe)

Membership subscriptions and payments on this website are processed using Stripe, Inc. When you make a payment, Stripe collects and processes the information needed to complete the transaction, which may include your name, email address, billing details, and payment card information. Full payment card numbers are handled securely by Stripe and are not stored on our servers. Stripe processes this information in accordance with Stripe’s Privacy Policy.

Website Analytics (Google Analytics)

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information such as pages visited, time spent on pages, general geographic area (derived from IP address), device and browser type, and referring sources. This information is used in aggregate to improve our website and services. Google may process this data in accordance with Google’s Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or incomplete personal information.
  • Request the deletion of your personal information, subject to legal and operational requirements.
  • Object to or restrict certain processing of your personal information.

To make a request, contact us using the details provided on our website.

Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.

Last Updated: Sep 15, 2026